Chatbots are now in almost every website you visit. So, it is no surprise that some sites such as Convertobot have started producing advanced conversational chatbots that are separating them from the competition.
Such chatbots are able to make conversations more organic and can handle a broader myriad of topics. They are more powerful too.
Building Your Chatbot
You need to seriously evaluate what problems you want to solve and what functions you want the chatbot to perform before you begin building your bot. knowing this will help you decide which bot you build.
The following are common types of buildable chatbots include:
Support chatbots are designed to handle one element of a company’s processes. For example, a support chatbot may be built to handle the FAQs and provide answers from the company’s information database. Features that a support chatbot should have include context awareness and interaction capability.
You should spend as much time as possible developing the chatbot’s ease of use. You will also want to ensure that it can execute commands as it is ultimately what the customer wants.
You can also choose to incorporate speech into a support chatbot. However, you would be better suited to ensure the bot’s text capabilities are functional.
Contrary to support chatbots, skills chatbots do not require contextual awareness. They are usually single turn type chatbots.
Skill chatbots are programmed with specific commands which the user can activate. It is advisable to activate speech for skills chatbots since it is easier to provide commands using speech without the need to type or press a button.
The ability to quickly execute commands is a distinguishing feature of skills chatbots. In this way, customers can perform other functions while still interacting with the chatbot.
Integration is paramount when developing a skills chatbot. It is especially important when used to control a property or personal devices. On the other hand, you should keep the integration process simple so customers can easily use it.
Assistant chatbots lie halfway between the other chatbots. They have to know a moderate amount about a multitude of topics for them to function optimally.
Assistant chatbots need to be excellent at conversations. Moreover, you need to make them entertaining during chats.
They need the ability to respond to just about any question. Apple’s Siri is a good example in this regard.
Covering the wide range of queries customers might ask is the most difficult part of developing an assistant chatbot. Adequately programming the chatbot is the key.
It would also be prudent to present the user with topics even before they initiate the chat. Research shows that most users will not start a chat if they do not know what to ask.
If you do not present them with options they may leave your site and never return.
The three types of chatbots outlined above are not the only types of buildable bots. However, every chatbot falls into one of the above categories.
Chatbots present a unique opportunity for organic interaction with technology. The possibilities with chatbots are as numerous as the stars.