2020 has been described as “the great year of the technological leap” due to the expectation generated in terms of developments in Artificial Intelligence, Big Data, Internet, security and digital banking amid the effects that the pandemic has left; Therefore, it is important to keep in mind the technological trends that are coming for next year having a firm ground to know what areas must be strengthened and be part of the global digital transformation and the new normal.
The world is changing at a speed never seen before due to the situations generated by COVID-19 that no one was prepared to face. And, in the midst of uncertainty, technology has been the lifeline of many businesses and organizations that thought of this element as a luxury and not as a basic need.
The solutions that are becoming known in the field of business intelligence or Business Intelligence means that what is working today, may need to be adjusted and increased in the near future in order to be better prepared not only in terms of infrastructure and operability, but also in the work teams to take your organization to a higher level of competitiveness.
Technology trends for 2021What is a technology trend?
Technology trends mean staying ahead of the latest in the tech world, having knowledge about the latest, highest-paying jobs and certifications, and keeping an eye on the future.
Due to the mandatory isolations due to COVID-19 in different parts of the world, the need to feel accompanied is becoming stronger, forcing companies to be present in all possible channels such as physical stores, eCommerce, mobile apps, call centers and social networks; creating new challenges and changes in the way we relate to customers to respond to that need.
Technologies play a key factor, since a true Omnichannel (delivering a unified experience in each of the channels) requires, not only a trained and forward-looking work team, but solutions that optimize operations, speed up production and product output and above all: improve the customer experience.
The technology industry is constantly evolving in a chain reaction of rapid technological developments that we cannot escape as they are reshaping everyday life.
Technology is evolving very fast, it is even said that for some years humans revolve around it and today we present the topics that will be more sounded. So how will technology change your work and personal life in the next 6 months? Here we present 12 technological trends that you should take into account for 2021.In this top trends you will know technological and business trends that you should take into account for the coming year.1. Digital assistants with voice, the new company:
The feeling of wanting to be accompanied will be seen as a consequence of the lapses of time that many people had to spend alone from their homes due to confinement, and will bring with it the trend of digital assistants. They will appear everywhere.
2021 will seek to create new ways to combine and interact with services and software equipment within the framework of modern approaches to organize processes such as banking services using exclusively voice.
If manufacturers succeed in developing voice user interfaces with advanced emotion recognition and transfer capabilities, companies will be able to use them to increase customer satisfaction. At the same time, the neural systems of reproduction of speech and text will not allow us to determine if the person who is talking to us is a person or a program trained to imitate human emotions. Likewise, voice assistants will become more emotional and learn, for example, to identify disappointment in users’ responses by trying to establish empathy in the user’s interaction with the artificial intelligence system. In addition, voice technology can make users happier by achieving better business results.2. Artificial Intelligence (AI), the year of its maturity in business:
Artificial intelligence will be applied to a wide range of information, including video, images, voice, network traffic activity and sensor data. It is estimated that at least 25 billion things will be connected by 2021. AI technologies are expected to grow exponentially next year and be included in almost all technology products and services.
According to AI investor and philanthropist Tej Kohli, AI has at least four times as many applications as the internet, so the AI economy could be worth $150 trillion.
2021 could be the year AI finally comes of age with the increasing adoption of this process, focusing on improving customer experience and modernizing business actions. Artificial intelligence is driven by the arrival of Siri, Google Assistant and Alexa.3. Internet of Things (IoT), your connected home:
The Internet of Things is a term that we have been constantly talking about for some time and represents the way in which everyday things that connect to the Internet and act in synergy achieve an integrated whole. It is a network that interconnects physical objects through specialized hardware that allows not only Internet connectivity, but also schedules specific events depending on the tasks that are dictated remotely.
The Internet of Things is an industry that moves billions and from 2021 it will begin to reach its full potential. We are already witnessing how through applications connected to each other, our homes are increasingly intelligent by making different appliances, locks or room lights turn on or off when giving the order to our assistants such as Siri or Alexa.
It is estimated that more than 50 million smart home devices have been purchased in the United States alone. 4. Robotic Process Automation (RPA), as a reality:
Automation is at the highest peaks of the latest trends in information technology. Software consulting and software manufacturing companies will be required more than ever for the implementation of various optimization models within organizations as a result of the possible crises that were generated as a result of the pandemic and the inoperability of many sectors.
RPA (Robotic Process Automation) solutions have been the great unknowns of business automation, and their approach proposes a different approach to process automation because it does not intend to change technology them, only automate them. It does not intend to address all processes, only one. It is a Quick Win approach, since it is a tool with which value results will be obtained quickly and we do not speak only in a monetary sense.5. Data security or cybersecurity:
For many companies, data is a critical business asset. But how do you measure the value of that data? and What happens when that data is lost or stolen? As we have seen with recent data leaks and thefts involving studies and potential breakthroughs for the SARS-CoV-2 vaccine in the healthcare sector, a threat to a company’s data can be crippling and cause potentially irreparable damage to the company’s brand and reputation.
Cybersecurity now dominates the priorities of all organizations as they adapt to the post-COVID 19 world. The identities and devices of remote workers are the new perimeter that must be securely enforced.